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Refund Policy/Cancellation

Returns
Our policy lasts 14days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (with in 10 business day) 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or credit card statement. Then contact your credit card company or bank, it may take a few days and up to a few weeks before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you have still not received your refund yet, please contact us at infous@lenajapon.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infous@lenajapon.com and send your original item to: 338 Marlborough St.Apt2 Boston, Massachusetts USA 02115.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed directly to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 338 Marlborough St. Apt2 Boston Massachusetts USA 02115



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Maximum Purchase Policy
We regret that we must limit orders to no more than 10 units for any item with a maximum purchase of $2000 per customer. If you have any questions, please e-mail us at infous@lenajapon.com

Order Processing

Most lenajapon.us orders take 1-2 business to be processed. Orders placed on Saturday or Sunday will be processed on the following Monday.

Order Cancellations

If you would like to cancel your LENAJAPON USA order, please contact us as soon as possible by emailing us to infous@lenajapon.com . We will try our best to accommodate your request but cannot guarantee cancellation.

International Shipping

Currently our products are not available for shipment outside of the United States. Please contact us for more details at infous@lenajapon.com.

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